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Remote monitoring system device support

Indicator lights and troubleshooting

What do the lights mean?

See the chart below for an explanation of some of the most common lights on your Communicator. For an explanation of all the lights on your Communicator, please see the “Troubleshooting” section of the LATITUDE Communicator Patient  Manual (English, Spanish).

what lights mean

What should I do if the Heart button is flashing?

Press and release the Heart button. The Heart button is flashing because the Communicator needs to complete setup or a scheduled interrogation. A flashing Heart button does not indicate there is a problem with your implanted device.

What does the flashing yellow LATITUDE indicator light mean?

The LATITUDE indicator light flashes yellow briefly during the startup process and flashes yellow longer during a software upgrade.   The LATITUDE indicator light turns green after the startup process or software upgrade is complete.

The USB cellular adapter LED light flashes various colors or turns off briefly, is that OK?

Yes, the USB cellular adapter LED light may flash, stay solid, change colors, or turn off briefly.   This is normal operation.

What happens if the power goes out?

The Communicator has internal memory that stores your interrogation and other information in case the power is interrupted or the power cord is unplugged. The LATITUDE indicator light will turn green after power is restored to the Communicator.

Making sure your Communicator is working

To confirm that your Communicator is operating normally, follow these simple steps:

1. Press the status button on the back of the Communicator for one second.

set up status button

2. Green lights on both sides of the heart indicate the Communicator is working properly.   The lights will turn off automatically after two minutes.

confirm successful operation

Troubleshooting

My Communicator isn’t sending information and is showing yellow wave(s) to the right of the Heart button. What can I do?

yellow waves
  • Unplug the power cord for one minute, then plug it back in.
  • Press and hold the Status Button on the back of the Communicator until you see flashing green lights appear on the right side of the Heart button.
  • Solid green lights and a blue doctor will appear if the connection is successful:
green lights

My Communicator isn’t transmitting information and is showing yellow wave(s) to the left of the Heart button.  What can I do?

yellow waves
  • Move the Communicator at least 3ft away from TV’s, Internet modems/routers, or other electronic equipment.
  • Press and release the Heart button to start an interrogation.
  • Solid green lights and a blue doctor icon will appear if the transmission is successful:
green lights

My Communicator is showing a solid yellow Call Doctor icon and the LATITUDE indicator is not lit up: 

yellow phone
This indicates the Communicator is having a problem connecting.
  • Unplug the power supply from both the wall outlet and the Communicator for one minute.  After one minute, reconnect the power supply.  Lights will flash during the transition.
  • If successful, the LATITUDE indicator will light green as shown below.
greyed out
  • If the Call Doctor icon remains yellow, you may need a replacement Communicator.

Further Troubleshooting

Refer to the LATITUDE NXT Communicator Quick Reference Guide (English) or the troubleshooting sections of the LATITUDE Communicator Patient Manual (English, Spanish) or download the free MyLATITUDE Patient App.

Resources and support

LATITUDE Communicator Patient  Manual (English, Spanish)

LATITUDE Quick Start Guide (English, Spanish)

Indicator lights and troubleshooting

Traveling with your Communicator

Frequently Asked Questions (FAQ)

We're here to help

Our Boston Scientific RhythmCARETM Patient Services team is happy to help answer all your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
Email us

LATITUDE™ Communicator for the LATITUDE NXT Patient Management System
Important Safety Information

The LATITUDE™ Communicator is part of a remote monitoring system that gives your health care provider access to your implanted device data via a Clinician website. The Communicator and the LATITUDE NXT Patient Management System are not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911. The Communicator does not provide continuous monitoring. The Communicator does not reprogram or change any functions of your implanted device. Only your health care provider can do this during an office visit. Patients may experience anxiety as a result of being remotely monitored.

The Communicator is designed with options to connect to the Clinician website. You can only use one connection method at a time with your Communicator (Cellular, Internet, Hotspot, or Standard Telephone). Using more than one connection method at a time may result in your Communicator failing to connect to the Clinician Website. The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed. It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into an electrical outlet that has power. Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor. Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device. You should be at least 12 inches (30 cm) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator. Place your Communicator within 10 feet (3 meters) from your bedside or where you sleep. If this is not possible, place your Communicator where you spend a considerable amount of time each day. It is recommended that you install a surge protector in the electrical outlet to which the Communicator is connected. Rx only

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