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Remote monitoring system device support

Setting up your Communicator (telephone)

Setting up your Communicator

It’s important to set up your Communicator right away so it can send information collected from your implanted device to your healthcare team. Follow the steps below to set up your Communicator using a standard telephone line connection.

Boston Scientific’s LATITUDE Communicator sitting on a bedside table with a person lying in bed in the background

Where to place your Communicator:

  • Near a telephone wall jack and electrical outlet that are easily accessible
  • Within 10 feet (3 meters) from your bedside or where you sleep. If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
  • Where you can sit comfortably and see the front of the Communicator
  • Where the Communicator and all its cables and accessories will be kept dry and not be exposed to humidity or potential water contact

Set up instructions

Be sure to stay close to the Communicator while completing the steps below to ensure the best connection between your implanted device and the Communicator.

1. Attach the power cord.

Insert the power cord (included) into the jack as shown below and plug the cord into an electrical outlet that is easily accessible.

  • The LATITUDE™ indicator will flash yellow for up to one minute.
  • All the Communicator indicators will light for approximately one second.
  • If the LATITUDE indicator is not lit, check that both ends of the power cord are plugged in firmly. Check if the light on the power cord is lit.
Communicator plugged into wall socket

2. Plug cord into the jack.

Plug one end of the Communicator telephone cord into the jack as shown below and the other end of the cord into the telephone jack on the wall.

Note: If you have DSL internet service, you may need to use a DSL filter between the telephone wall jack and the Communicator. Refer to "DSL Internet Service" of the LATITUDE patient manual for more information.

Optional: To use a telephone with this wall jack, you may plug your telephone into the jack on the Communicator indicated by phone icon. Your Communicator and a telephone can share the same telephone wall jack. However, they cannot be used at the same time.

Communicator plugged into wall jack

3. Press the Heart button.

Press the Heart button in the center of your screen when you see it flash.
Finger pressing the heart button on the Communicator

4. Wait while the data sends.

Your Communicator’s wave lights will flash green in sequence and repeat for several minutes. If you have previously completed the initial setup, the Heart button will not flash at this point.

If this process takes longer than several minutes, software download and installation may be occurring. If the Heart button flashes again, press it again. Refer to the patient manual for more information.

Collecting data from your implanted device

Collecting data from your implanted device

Sending data

Sending data

5. Success.

If the wave lights are lit a solid green as shown below, your Communicator has successfully connected to the LATITUDE system. The lights will turn off automatically after two minutes.

Communicator success state

Troubleshooting your device

If this process takes longer than several minutes or the wave lights are not lit a solid green, refer to the Software Download and Installation or Troubleshooting sections in the LATITUDE patient manual.

We're here to help

Our LATITUDE patient services team is happy to help answer all your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
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LATITUDE™ (NXT) Patient Management System

Important Safety Information

LATITUDE™ NXT Patient Management is a remote monitoring system that gives your health care provider access to your implanted device data.  The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911.  The Communicator does not provide continuous monitoring.

The Communicator is designed to operate on standard telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analog interface for connecting the Communicator.

The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device.  Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into the power outlet.  Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor.  Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device.  You should be at least 36 inches (3 ft.) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator.  

It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.  

Rx only

92481216 (Rev. A)