ExpertCare

Explore our diverse equipment support and service offerings tailored to meet your unique needs and maximize the value of your Boston Scientific investment.

ExpertCare services for equipment support

Boston Scientific ExpertCare delivers the services you need to protect your capital equipment and help keep your department up and running. Our service team has the expertise that comes from years of collaboration with our customers to support your goals. We offer a range of service offerings designed to meet your needs and help you get the most out of your Boston Scientific investment.

For technical assistance, or urgent issues impacting patient care, please call the Technical Assistance Center at 1-800-949-6708.

Request ExpertCare services

The ExpertCare advantage

Peak performance

Keep your capital equipment running at an optimal level with our ExpertCare services. Our range of service plans aim to help you reach your operational and productivity goals with comprehensive services, preventive maintenance, expert support, and more.

Reliable coverage

We strive to fix your equipment the first time with coverage you can count on. From troubleshooting problems over the phone to providing prompt onsite services, our support helps ensure that your capital equipment is up and running as quickly as possible.

Trusted partner

Trust your equipment to the people who know it best. Our customer care specialists are knowledgeable and specifically trained on Boston Scientific products and applications. Our service team is here to support your needs, be it on-site or remote.

ExpertCare services

Boston Scientific offers service plans designed to help meet your business needs.³

EverCare

Don’t let technology outpace your investment  

EverCare provides premium service and technology assurance, covering parts and labor, preventive maintenance, and technology upgrades that will keep your system up to date.

TotalCare

Comprehensive protection and coverage  

A comprehensive plan that combines the benefits of our EssentialCare service with additional coverage on parts and provision of loaners to help minimize downtime.

EssentialCare

Timely repair and strong maintenance coverage  

Support services with coverage on all parts, labor, travel, and preventive maintenance on relevant products. If repairs cannot be made, we will send you a comparable replacement unit.

PMCare

Designed to extend the life of your equipment  

One or more preventive maintenance visits per year on relevant products. It’s a cost-effective plan that ensures optimal function of your capital investment.

InstaCare

Be ready day 1 for the unexpected  

Day 1 add-on services to the Boston Scientific traditional warranty plan. Add-on coverage like accidental damage protection is available on select products.

OnDemand

Service solutions when you need them  

We're here to help you no matter what. Even if you don't have a service plan we can partner with you to provide the support you need, when you need it.

Contact our team

U.S. customers

Please complete the form below to submit your request. For technical assistance, or urgent issues impacting patient care, please call the Technical Assistance Center at 1-800-949-6708 for immediate support.

Non-U.S. customers

Asia/Pacific regions (APAC)

Please send an email to

CETechSupportAPAC@bsci.com.

Europe, Middle East or Africa regions (EMEA) 

Please send an email to

CETechSupportEMEA@bsci.com.

ExpertCare request form - U.S. only

Complete the form below for optimal ExpertCare support tailored to your medical equipment needs.

Full name (required)

Email (required)

Medical specialty (required)

State (required)

Phone number

Institution

Account number

Your message (required)

By selecting yes, I acknowledge that this is not an urgent request. Yes

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References

Based on Boston Scientific data on file.
Based on Boston Scientific data on file. 
Service plans and available features and availability vary based on product lines.