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Boston Scientific’s Remote Monitoring System and mobile device with blue Boston Scientific screen

Remote monitoring system device support

Everything you need to know about living with your device.

Frequently asked questions

You should place your device following guidelines of the specific type of adapter you are using. For most adapters, you should place your Communicator:

  • Near an electrical outlet that is easily accessible
  • Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
  • Where you can sit comfortably and see the front of the Communicator

Communicator placement based on connection type:

Standard telephone line:

Place your Communicator near a telephone wall jack.

Cellular data network:

Position your Communicator in a location where you get a good cell signal.

Internet (using the LATITUDE USB Ethernet adapter):

Place your Communicator near your internet modem/router.

Learn more about connecting your Communicator

Other connection methods are available if you do not have a home phone line. See our section, Setting up your Communicator for details.

View other set up options

There are several different types of phone lines you may have:

  • Traditional analog phone lines
  • Fiber-optic phone lines
  • Digital phone service provided by the cable company
  • Cellular based “wireless” home phone service
  • Other digital VoIP phone services

Traditional analog phone lines (e.g. AT&T®, Verizon®, and CenturyLink®) will work with the Communicator.

Note: If you also have high-speed internet over a traditional analog phone line (DSL), we recommend putting a DSL filter on the phone cord between your Communicator and the telephone wall jack.

  • DSL filters are often provided by the phone company, but can be purchased at most electronic stores.

Many traditional phone companies are now providing fiber-optic services (e.g. AT&T U-verse and Verizon FiOS).

In our experience, the Communicator typically works with these services.

Most cable companies (e.g. Comcast® Xfinity) provide “digital” phone services.

In our experience, the Communicator typically works with these services. However, you may need to plug the Communicator directly into the “TEL 1” phone jack on the modem, and then plug your phone into the back of the Communicator.

Cellular based home phone services (e.g. Verizon Wireless Home Phone and Straight Talk Home Phone), do not work with the Communicator.

These providers typically state on their website that their service is not compatible with home security systems, fax machines, or medical alert services. Other connection methods are available.

View alternative connection methods

Other digital VoIP phone services (e.g. MagicJack and OOMA®), in our experience, are less reliable and often do not work with the Communicator.

Call LATITUDE patient services (1-866-484-3268) for more information.

No. The LATITUDE system is not meant to assist with health emergencies. If you are not feeling well, call your health care provider or dial 911.

The Heart button is designed to enable you to manually obtain data from your implanted device. This feature must be enabled by your health care provider. Only press the Heart button if it is flashing, or when instructed to do so by your health care provider.

  1. Press the Heart button and stay within arm’s reach of the Communicator while it completes the interrogation.
  2. When all the waves light solid green and the doctor icon lights blue as shown here for two minutes, the Communicator has successfully sent your data.
confirm successful operation
Boston Scientific’s LATITUDE device

Protecting your information

LATITUDE™ uses advanced security methods to protect your medical information. Only authorized healthcare providers can access your information through the secure clinician website.

Three doctors in blue Boston Scientific scrubs

The Boston Scientific difference

At Boston Scientific, we have a long history of creating trusted implants to make life easier for people living with heart conditions, chronic pain and erectile dysfunction—always with safety as a top priority.

Support and resources for your device

We’re here to help

Our LATITUDE patient services team is happy to help answer all your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
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LATITUDE™ Communicator for the LATITUDE NXT Patient Management System
Important Safety Information

The LATITUDE™ Communicator is part of a remote monitoring system that gives your health care provider access to your implanted device data via a Clinician website. The Communicator and the LATITUDE NXT Patient Management System are not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911. The Communicator does not provide continuous monitoring. The Communicator does not reprogram or change any functions of your implanted device. Only your health care provider can do this during an office visit. Patients may experience anxiety as a result of being remotely monitored.

The Communicator is designed with options to connect to the Clinician website. You can only use one connection method at a time with your Communicator (Cellular, Internet, Hotspot, or Standard Telephone). Using more than one connection method at a time may result in your Communicator failing to connect to the Clinician Website. The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed. It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into an electrical outlet that has power. Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor. Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device. You should be at least 12 inches (30 cm) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator. Place your Communicator within 10 feet (3 meters) from your bedside or where you sleep. If this is not possible, place your Communicator where you spend a considerable amount of time each day. It is recommended that you install a surge protector in the electrical outlet to which the Communicator is connected. Rx only

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