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Remote Monitoring System device support

Traveling with your Communicator

On-the-go with LATITUDE™

The LATITUDE™ System can easily be used while you’re away from home. Consult your healthcare provider before traveling to ensure safety precautions are followed. Before you leave, refer to the “Checking the Communicator Can Connect to the LATITUDE System” in the LATITUDE Patient Manual.

Note: The information on this page is for use by residents of the United States and Canada. It does not apply to patients traveling to countries outside of the United States or Canada. 

Older husband and wife in the airport looking at a mobile device

Traveling internationally with your Communicator

Before traveling abroad with your device, use the lookup tool below to determine if your Communicator can be used in other countries. The results in the tool are based on the information submitted and are recommendations only. The recommendations are not intended to provide medical guidance.

Switch settings

For travel with a telephone line (landline), the Communicator switches on the bottom of the Communicator must be set to the destination country. Refer to How to Set Configuration Switches for Latiitude NXT Wave™.

For travel with cellular adapters

We cannot guarantee coverage in all areas of a country you may be traveling. The Communicator Switches need to stay set for the patient’s home country (the country it was prescribed in).

If additional information id needed, please contact:

LATITUDE Patient Services: (866) 484-3268

LATITUDE customer support (for clinicians/representatives): (800) 227-3422

For travel with internet adapters:

We cannot guarantee connectivity in all areas of a country you may be traveling. The Communicator Switches need to stay set for the patient’s home country. (The country it was prescribed in)


Medical Device ID Card

Whether you’re running a quick errand or going away for an extended trip, it’s important to carry your Medical Device ID Card with you at all times. In an emergency, your card will let medical and security personnel know that you have an implanted device. In addition to your Medical Device ID Card, Boston Scientific offers a security card for international travel. The card explains that your implanted device may trigger airport security alarms and is printed in 13 languages. To get a Medical Device Patient Security Card, call us at 1-866-484-3268.

We’re here to help

Our patient services team is here to support you throughout your journey.

(866) 484-3268

LATITUDE™ Patient Management System

Important Safety Information

LATITUDE™ Patient Management is a remote monitoring system that provides implanted device data to both clinicians and cardiac device patients. The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911.  The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is contraindicated for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into the power outlet and telephone line.  It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.  The Communicator is designed to operate on standard, analog telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analog interface for connecting the Communicator. The Communicator should not be connected to a digital phone interface, such as those commonly used in some businesses, hotels, and managed care facilities where telephones are typically provided by the facility.  Your Communicator is designed to be used in the continental United States, Alaska, Hawaii, and Puerto Rico. The Communicator may not communicate with your implanted device if you are too close to some household appliances. You should be at least 36 inches (3 ft.) away from televisions, VCRs, and personal computers when you are using the Communicator.   Avoid placing your Communicator next to or in the immediate vicinity of other wireless products and sources of electromagnetic energy. 

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LATITUDE™ (NXT) Patient Management System

Important Safety Information

LATITUDE™ NXT Patient Management is a remote monitoring system that gives your health care provider access to your implanted device data.  The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911.  The Communicator does not provide continuous monitoring.

The Communicator is designed to operate on standard telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analog interface for connecting the Communicator.

The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device.  Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into the power outlet.  Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor.  Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device.  You should be at least 36 inches (3 ft.) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator.  

It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.  

Rx only

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