Skip to main content

Remote monitoring system device support

Indicator lights and troubleshooting

What do the lights mean?

See the chart below for an explanation of some of the most common lights on your Communicator. For an explanation of all the lights on your Communicator, please see the "Troubleshooting" section of the LATITUDE patient manual.

what lights mean

What should I do if the Heart button is flashing?

Press and release the Heart button. The Heart button is flashing because the Communicator needs to complete a scheduled interrogation. A flashing Heart button does not indicate there is a problem with your implanted device.

What does the flashing yellow LATITUDE indicator light mean?

The LATITUDE indicator light flashes yellow briefly during the startup process and flashes yellow longer during a software upgrade.   The LATITUDE indicator light turns green after the startup process or software upgrade is complete.


I’ve been told my Communicator isn’t sending information over the phone line, what are some troubleshooting steps I can take?

  • Remove any splitters between the Communicator and the telephone wall jack. (See page 61 of of patient manual.)
  • If you have DSL internet service, ensure you are using a DSL filter between the Communicator and telephone wall jack.  (See page 61 of of patient manual.)
  • If you have a phone plugged directly into a modem from the cable company, then the phone jacks in the rest of your home are likely not active.  You may need to plug the Communicator directly into the “TEL 1” phone jack on the modem, and then plug your phone into the back of the Communicator.

What happens if the power goes out?

The Communicator has internal memory that stores your interrogation and other information in case the power is interrupted or the power cord is unplugged. The LATITUDE indicator light will turn green after power is restored to the Communicator.

Making sure your Communicator is working

To confirm that your Communicator is operating normally, follow these simple steps:

1. Press the status button on the back of the Communicator for one second.

set up status button

2. If the Communicator lights up as shown below, your last interrogation was successful. The lights will turn off automatically after two minutes.

confirm successful operation

Resources and support

We're here to help

Our LATITUDE patient services team is happy to help answer all your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
Email us