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Remote monitoring system device support

Setting up your Communicator (USB cellular adapter)

Setting up your Communicator with a USB cellular adapter

It’s important to set up your Communicator right away so it can send information collected from your implanted device to your healthcare team. Simply review “Where to place your Communicator” and “Where to place your USB cellular adapter” sections below and watch the “Set-up video” for more information.

To set up your Communicator using a cellular data network, you will need the LATITUDE™ USB cellular adapter. Note: The LATITUDE USB cellular adapter does not use your personal cell phone.

A. Cellular Connection, using a USB Cellular Adapter

Cellular connection image

Where to place your Communicator:

  • In a location where you get a good cell signal
  • Near an electrical outlet that is easily accessible
  • Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
  • Where you can sit comfortably and see the front of the Communicator
  • Where the Communicator and all its cables and accessories will be kept dry and not be exposed to humidity or potential water contact
Boston Scientific’s LATITUDE Communicator sitting on a bedside table with a person lying in bed in the background

Where to place your USB cellular adapter

  • Away from other electronic products or metal surfaces
  • Not under or on top of the Communicator

Important: Be sure to maintain a distance of at least 6 inches (15 cm) between the USB cellular adapter and your implanted device.

Set-up instructions

Be sure to stay close to the communicator while completing the steps below to ensure the best connection between your implanted device and the communicator.

1. Insert the power supply (included) into the jack labeled.

2. Plug the power supply into an electrical outlet that is easily accessible.

  • The LATITUDE indicator will flash yellow for up to 1 minute. 
  • All the communicator indicators will light for approximately 1 second. 
  • If the LATITUDE indicator is not lit, check that both ends of the power supply are plugged in firmly. Check if the light on the power supply is lit. 
Communicator plugged into wall socket

3. Connect the adapter to the provided USB cable extension.

Cell adaptor cap

4. Insert the USB connector of the cable extension into one of the USB ports labeled on the back of your Communicator.

The LED light on the USB cellular adapter will blink and remain blinking. At times the light may be lit solid.  Different light colors are normal. The light will be off when collecting data from your implanted device and during a LATITUDE system reboot.

Cell adaptor plug-in

5. When the Heart button flashes on your Communicator, press it.

  • Your Communicator’s wave lights will flash green in sequence and repeat for several minutes 
  • If this process takes longer than several minutes, software download and installation may be occurring. If the Heart button flashes again, press it again. 
Boston Scientific’s LATITUDE Communicator showing finger pressing heart button

6. Your Communicator has successfully connected to the Clinician Website if the lights are lit as shown as follows

  • Your Communicator’s wave lights will flash green in sequence and repeat for several minutes 
  • If this process takes longer than several minutes, software download and installation may be occurring. If the Heart button flashes again, press it again. 
Communicator success state

Troubleshooting your device

If this process takes longer than several minutes or the wave lights are not lit a solid green, refer to the LATITUDE NXT Communicator Quick Reference Guide (EnglishSpanish) or the Software Download and Installation or Troubleshooting sections of the LATITUDE Patient Manual.

We're here to help

Our Boston Scientific RhythmCARETM Patient Services team is happy to help answer all your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
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LATITUDE™ (NXT) Patient Management System

Important Safety Information

LATITUDE™ NXT Patient Management is a remote monitoring system that gives your health care provider access to your implanted device data.  The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911.  The Communicator does not provide continuous monitoring.

The Communicator is designed to operate on standard telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analog interface for connecting the Communicator.

The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device.  Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into the power outlet.  Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor.  Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device.  You should be at least 36 inches (3 ft.) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator.  

It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.  

Rx only

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