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Remote Monitoring System device support

Setting up your Communicator (USB Cellular Adapter)

Setting up your communicator with a USB cell adapter

It’s important to set up your Communicator right away so it can send information collected from your implanted device to your healthcare team. Simply review “Where to Place your Communicator” and “Where to Place Your USB Cellular Adapter” sections below and watch the “Set-Up Video” for more information.

To set up your Communicator using a cellular data network, you will need the Latitude™ USB Cellular Adapter. Contact LATITUDE Patient Services at (866) 484-3268 for details. Note: The LATITUDE USB Cellular Adapter does not use your personal cell phone.

Where to place your Communicator:

  • In a location where you get a good cell signal
  • Near an electrical outlet that is easily accessible
  • Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
  • Where you can sit comfortably and see the front of the Communicator
  • Where the Communicator and all its cables and accessories will be kept dry and not be exposed to humidity or potential water contact
Boston Scientific’s LATITUDE Communicator sitting on a bedside table with a person lying in bed in the background

Where to place your USB cell adapter

  • Away from other electronic products or metal surfaces
  • Alongside the Communicator and not under or on top of it

Important: Be sure to maintain a distance of at least 6 inches (15 cm) between the USB Cellular Adapter and your implanted device.


Troubleshooting your device

If this process takes longer than several minutes, software download and installation may be occurring. Refer to the Software Download and Installation on page 35 of the LATITUDE Patient Manual to troubleshoot.

If the wave lights are not lit a solid green, refer to Troubleshooting on page 46 of the LATITUDE Patient Manual.

We’re here to help

Our patient services team is here to support you throughout your journey.

(866) 484-3268

LATITUDE™ Patient Management System

Important Safety Information

LATITUDE™ Patient Management is a remote monitoring system that provides implanted device data to both clinicians and cardiac device patients. The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911.  The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is contraindicated for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into the power outlet and telephone line.  It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.  The Communicator is designed to operate on standard, analog telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analog interface for connecting the Communicator. The Communicator should not be connected to a digital phone interface, such as those commonly used in some businesses, hotels, and managed care facilities where telephones are typically provided by the facility.  Your Communicator is designed to be used in the continental United States, Alaska, Hawaii, and Puerto Rico. The Communicator may not communicate with your implanted device if you are too close to some household appliances. You should be at least 36 inches (3 ft.) away from televisions, VCRs, and personal computers when you are using the Communicator.   Avoid placing your Communicator next to or in the immediate vicinity of other wireless products and sources of electromagnetic energy. 

Rx only

LATITUDE™ (NXT) Patient Management System

Important Safety Information

LATITUDE™ NXT Patient Management is a remote monitoring system that gives your health care provider access to your implanted device data.  The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911.  The Communicator does not provide continuous monitoring.

The Communicator is designed to operate on standard telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analog interface for connecting the Communicator.

The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device.  Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into the power outlet.  Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor.  Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device.  You should be at least 36 inches (3 ft.) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator.  

It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.  

Rx only

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