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Remote monitoring system device support

Using your Communicator for Emblem S-ICD patients

The LATITUDE™ Communicator collects information from your S-ICD device and sends it to your healthcare team through a secure server.

Important to know

  • The Communicator does not reprogram or change any functions of your S-ICD device and your implanted device will still work even if your Communicator is not working.
  • The Communicator does NOT dial 911 during a health emergency. If you are not feeling well, call your healthcare provider or dial 911.

When to use your Communicator

Your healthcare team will set up a schedule for how often your Communicator should check your S-ICD device. This could be as often as weekly. The white Heart button on your Communicator will flash when it‘s time to check your device. When you see the Heart button flashing, simply press and release the button. Stay within arm’s reach of the Communicator until all the waves are lit solid green as shown below, indicating that the data collection is complete.

You should check the Communicator daily to see if any of the indicators are lit solid or flashing. Call your healthcare provider if the call doctor icon is lit any color.

set up step 6

How to manually send your data

Your healthcare provider may instruct you to manually send your data.

If you are instructed to send your data manually, be sure to stay close to the Communicator while completing the steps below to ensure the best connection between your implanted device and the Communicator.

1. Press the Heart button and stay within arm’s reach of the Communicator while it completes the interrogation.

press the heart button

2. When all the waves light solid green and the doctor icon lights blue as shown below for two minutes, the Communicator has successfully sent your data.

manual data send complete


Normal use of the LATITUDE system has been accounted for in the projected battery life of your implanted device. Pressing the heart button more often than when the heart button flashes or more often than instructed by your healthcare provider may lead to a decrease in the battery life of your device.

Making sure your Communicator is working

To confirm that your Communicator is operating normally, follow these simple steps:

1. Press the status button on the back of the Communicator for one second.

set up status button

2. If the Communicator lights up as shown below, your last interrogation was successful. The lights will turn off automatically after two minutes.

confirm successful operation

What do the lights mean?

what lights mean

Understanding the lights on your Communicator

Traveling with your Communicator

The Communicator can be used when away from home. The healthcare provider should be consulted before planning to travel.

Learn more about traveling with your Communicator

Resources and support

We're here to help

Our LATITUDE patient services team is happy to help answer all your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
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