LATITUDE™ Data Privacy Policy

Boston Scientific has a program designed to protect personal information in its possession or control. This is done through a variety of privacy and security policies, processes and procedures. This program is overseen by Boston Scientific’s Chief Privacy Officer.

Boston Scientific, through this policy, provides notice about its privacy practices. If Boston Scientific changes this policy, it will highlight the changes for at least 30 days.

In addition to this policy, the personal information handling practices are also governed by the privacy policies of the Latitude-participating healthcare providers. The privacy practices on the LPM website are governed by the Boston Scientific website privacy policy.

Boston Scientific, through the healthcare provider, provides patients the ability to choose, where applicable, how personal information is handled. Note that a patient’s choice not to share his/her personal information with Boston Scientific will result in the patient not being enrolled or being removed if the patient is already enrolled.

Boston Scientific collects personal information for the purpose of providing remote monitoring services for patients who have certain models of Boston Scientific implantable cardiac medical devices and have enrolled in LPM through their healthcare provider.

Boston Scientific uses personal information for the management of its remote monitoring services, which includes customer and technical support, system maintenance, data compilation and analysis, data hosting, event reporting, program analysis and maintenance and other related purposes. Boston Scientific retains personal information for only as long as necessary to fulfill the stated purposes or as required by law or regulations and thereafter appropriately disposes of such information.

Boston Scientific recommends that patients work directly with their physicians and other healthcare providers to review their LPM data, so that medical staff may assist the patient in interpreting the data. Patients with questions for Boston Scientific may contact us directly at (866) 484-3268.

Boston Scientific discloses personal information to the participating healthcare providers for remote monitoring of Boston Scientific implantable cardiac medical devices. Boston Scientific may also disclose personal information as needed to manage the remote monitoring services or as required by law. These third parties are required to handle personal information in a confidential manner and to maintain adequate security to protect the information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.

Boston Scientific employs administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the personal information that it creates, receives, maintains, or transmits.

Boston Scientific maintains accurate, complete, and relevant personal information for the purposes of providing remote monitoring services. Boston Scientific relies on data integrity tools and processes along with timely and accurate updates from health care providers to ensure data quality.

Boston Scientific monitors compliance with its privacy policies and procedures and has procedures to address privacy related complaints and disputes. 

To ask questions about Boston Scientific’s privacy practices, to lodge a complaint or to submit a patient access request, please contact us at:

If your privacy-related inquiry is not satisfactorily addressed, please contact the TRUSTe Dispute Resolution Process at http://watchdog.truste.com/pvr.php?page=complaint. TRUSTe will serve as a liaison to help resolve your concerns. TRUSTe is an organization that certifies privacy policies, monitors privacy practices, and provides dispute-resolution services to its members. We are proud to be a member of TRUSTe and to have earned the TRUSTe seal.