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Search engine optimization

Search engine optimization, or SEO, helps search engines like Google, Bing, and YouTube understand your website’s content and connect it with users who are looking for relevant information through search queries.

SEO is a digital marketing practice that can increase visitor traffic to your website by achieving high rankings on the search engine results page – often referred to as the “SERP.” Typically, the higher you rank on the results page for a query, the better chance you have of a user visiting your website to consume additional information. Think of your own user behavior when you enter a question into a search engine like Google: Which links do you tend to click most often when the results are shown? Including key terms that patients are searching for throughout your website is a great way to stay relevant and ensure you continue to rank high on the SERP. Your website is only useful to prospective patients if they can find it!

Best practices

Include terms and descriptions (keywords) patients typically search online. Work with staff to compile a list of terms and phrases patients most commonly use to describe symptoms, conditions, and procedure options in everyday terminology. Focus on language a prospective patient would use when seeking information online versus clinical language.

Patients use a variety of devices to search for information. If you have flexibility to customize content for phone viewing, make it simple and clear. Use headers and bulleted lists to break up the content into relevant sections.

Use search engines such as Google to help ensure the website includes the most commonly searched terms and symptoms. Start a search with a term or symptom, and the search engine will present frequently searched terms, questions, and descriptions.

How to implement best practices on a website: Put yourself in the mind frame of a patient searching for additional information about procedures or solutions. Search queries are often posed as questions, including phrases like “what is” and “what are.” Including an FAQ page that uses similar language will help bolster your SEO and increase visibility to your page for prospective patients who are asking these questions.

Example: “What are the benefits of non-surgical weight loss procedures?”

Prospective patients want to learn how they’ll be treated, and by whom. Promote advanced technology as well as proven practices – using searchable terms as often as possible.

Use highly searched terms and descriptions. Content on web pages should answer patients’ questions in clear, simple language.

Staff biographies should be concise and reassuring. Emphasize the physicians’ qualifications and experience, as well as their personal, caring nature.

Example: Dr. L considers it a calling to become a physician. She joined the hospital after completing her residency. “I believe the needs of the patient must always come first, which is  something I continue to implement wherever I practice.”

Include links to an email-style message form and an appointment-scheduling page. Include phone number(s) and physical address(es). Contacting the office via mobile device should be easy and immediate for patients.

Across the website, online directories, and Google profile, the office name, address, and phone number should be the same. Help both users and search engines understand where you are located, and bolster an internet presence.


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Execution

Try using the following free tools to help improve your SEO:

When you ask a question in Google, utilize the “other people searched for” section at the bottom of the SERP to see related search queries other users have entered. This can help you use relevant organic language or associated topics on your website to boost your SEO.


YouTube SEO

YouTube is another key platform that is widely used to consume information in a visual format. If you have video content available to post on YouTube, there are a few key updates you can make to optimize for SEO as well:

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Keywords

  • Use keywords and phrases in the video title and description section to ensure prospective patients can easily find your content, preferably at the beginning so it is more prominent for search engines to prioritize.  
  • Try to mention keywords in the first 25 words of the description and reiterate them two to four times throughout.
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Channel tags

  • Channel tags and hashtags help categorize your video, so users can find your content more easily. Channel tags can be added when you upload the video on YouTube and can be found in the settings section, while hashtags can be added directly to the description section of the video.
  • For example, to promote a video about baking homemade cookies, you can use hashtags like #chocolatechip, #madefromscratch, #baking, and channel tags like “best chocolate chip cookie recipe,” “soft and chewy cookies,” “baking from scratch”
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Categories

  • Select the relevant category for your video to show up in so the content is easily discoverable by your target audience and can appear in the “recommended results” on search engines. There are 15 categories available on YouTube to choose from, and they are broader in nature than your channel tags. Your video can only fall under one category.
  • Located in the same section as channel tags, the category can be added when you upload the video under settings.
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Pro tip

When posting video content on YouTube, remember to include your practice name and location as part of your keyword strategy. Adding a link to your practice website can help make your website easier to find for users in your area.

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File name

  • Save the video file using keywords within the file name itself. This helps search engines find your video content more easily and promotes you higher in the results options.  
  • For example: “How to make the best soft and chewy chocolate chip cookies from scratch Chef Rae’s Kitchen California”
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Closed captioning

  • Make sure to use keywords verbally throughout the video and add closed captions, so search engines pick up those same keywords and phrases. Closed captions are also beneficial for users who may be viewing content without sound.
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Thumbnail images

  • Use an enticing thumbnail image to help draw prospective patients to view your video. The thumbnail is the first preview a user will see of what the content may include when a video link is clicked. It should be simple and eye-catching and should include a short text description.