Boston Scientific accounts are for healthcare professionals only.
Watch this overview that explains how the Patient Education Call Center can help prospective patients begin learning about minimally invasive weight loss options.
Patient Education Call Center frequently asked questions
The Patient Education Call Center supports people who are exploring a deeply personal change. It helps individuals living with obesity to explore whether Endura Weight Loss Solutions might be the right fit for their unique journey toward losing weight.
Navigating weight loss options can be overwhelming. The Patient Education Call Center aims to provide education and information at the beginning of a patient’s journey to help further the patient’s understanding of their options.
Our Education Specialists will explain the procedures in simple terms, answer questions about the general process, what prospective patients can expect before, during, and after the procedure, and, if ready, help them set up a consultation with the physician of their choosing.
Our Education Specialists have gone through a comprehensive training program that educates them on Endura Weight Loss Solutions and its suite of procedures. Clinical training, knowledge testing, and mock conversations are part of the onboarding program.
Once a patient has selected a provider, if requested by the patient, our Education Specialists will connect them with the physician of their choosing over the phone to help facilitate the scheduling of a consultation. Our Education Specialists do not select or influence the selection of any physician.
Depending on the patient’s inquiry, our Education Specialists are equipped to discuss all three procedures in Endura Weight Loss Solutions.
Our Education Specialists are not medical professionals; however, they have gone through a rigorous training program to provide clinically accurate information on Endura Weight Loss Solutions. They will not answer questions related to medical eligibility, insurance coverage, or clinical recommendations and will explain that those questions are best answered by their physician.
Our Education Specialists have been trained on patient data privacy laws and regulations.
No, that is a discussion patients will have with their physician during a consultation. Our Education Specialists are here to inform patients of each procedure in Endura Weight Loss Solutions and provide information about what’s to come in their journey if they choose to move forward.
Each patient is different and the degree to which they ask questions of the call center will vary. They might have an idea on a direction they’d like to go but we encourage them to ask further questions upon meeting with their physician.