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Heart Connect™ System


Product Details

The Heart Connect System empowers your team to provide important patient care more efficiently for implant, follow-up device checks and satellite clinic locations:

  • Complete device checks in real time, without having to wait for a device expert to arrive onsite*
  • Facilitate sharing of clinical expertise between colleagues during challenging clinical scenarios without the wait, improving the patient’s safety and yours in the process
  • Get ongoing guidance from technical experts during programmer use 
  • Assist in training of clinical staff 
  • Annotate directly on screen 

How the Heart Connect System Works

The Heart Connect System is used to establish an online meeting with desired remote contacts.

Local Users: The Local User uses the Heart Connect application on the Model 3300 LATITUDE Programming System to initiate a meeting with desired remote contacts. Using optional audio and/or video, the Local User communicates with Remote User and initiates the video display sharing of the programmer screen. The Local User should be trained and able to use the programmer independently; they cannot be dependent on the Remote User for basic programming needs.
Remote Users: Remote Users—such as Boston Scientific Technical Services, another clinician or a sales representative—use Heart Connect Remote Software to participate in a meeting on their own computing device. Once signed in, the Remote User can receive meeting calls or join existing meetings.

Ordering Information

To use the Heart Connect application, please contact your Boston Scientific sales representative, call 1-800-CARDIAC (1-800-227-3422) or request a rep online.


Tools and Resources

Explore online and in-person educational programs for physicians, fellows and allied health professionals.



Discover how Heart Connect lets you skip the wait and share programmer screen information in real time.

Product Portfolio

Product Portfolio

See how our complete portfolio of cardiac patient management solutions help improve efficiencies and patient outcomes.

*Variations in location and quality of local network access points and related network infrastructure, and of Internet infrastructure and Internet service providers, can affect the quality and responsiveness of audio, video, and medical device display information shared in an online meeting.
Ownership of CRM Programmers, LATITUDE Consult™ and Heart Connect™ Systems
In some cases, Boston Scientific provides CRM Programmers, LATITUDE Consult Systems, and/or Heart Connect Systems for temporary use by hospitals and clinics. Boston Scientific does not sell or transfer title to any of this equipment within the United States, and any CRM programmers (including the model 3120, 3200, and 3300 programmers), LATITUDE Consult Communicators, and Heart Connect Systems in the U.S. are owned by Boston Scientific. If you need to return one of these devices to Boston Scientific, please contact 1-800-CARDIAC (227-3422) for instructions. If you have purchased or been given one of these devices by anyone other than Boston Scientific, please be advised that you do not have proper legal title to the equipment and that legal ownership remains with Boston Scientific. Boston Scientific reserves all rights to recover any equipment that has been illegally transferred or sold to third parties and to pursue legal action for such improper transfer.