Boston Scientific Pacemaker
Get answers to frequently asked questions about living with a Boston Scientific pacemaker below. If you don’t see the answer to your question, feel free to give us a call at (866) 484-3268.

When will I get my permanent Medical Device ID card?

Your permanent Medical Device Identification (ID) card will be mailed to you a few weeks after your implant. This wallet-sized card helps identify you as a patient with an implanted Boston Scientific medical device (pacemaker, defibrillator, or lead wire). If you do not receive your permanent card within eight weeks, call 1-866-484-3268 to order a card.


What if I move or change doctors?

If your name or address changes, or if you get a new heart doctor, let us know so we can update our records. 

Update My Device ID Card


Do you have information I can share with my family about my implanted heart rhythm device?

You can download and print information about your pacemaker to share with your family by selecting your Boston Scientific pacemaker model on the pacemaker resources page. These info sheets include answers to commonly asked questions about pacemakers and a summary about your device—including a photograph and dimensions. You may also want to share your patient manual with them. If you would like to request a new manual, call Boston Scientific Patient Services at (866) 484-3268.


What information is stored in my device?

Your doctor can learn about changes to your heart condition from your activity level, heart events, and treatments from the information stored in your device. 

Since your device is on 24 hours a day, it can provide a good picture of your heart rates and rhythms, your activity level, and how much help your heart needed to beat normally. If you receive therapy from your device, your doctor can see pictures (electrograms) about what happened.

Just in case you have an arrhythmia, your pacemaker keeps the last 10 seconds of your heartbeats in memory for each of the leads in your heart.  This is called the Onset segment of an arrhythmia. When you have an arrhythmia, your doctor can see what happened just before it occurred. This helps your doctor evaluate your heart rhythm, adjust your medications, or make changes to your device settings, if needed. 

Your healthcare provider can explain the type of programming used in your implanted device.


Resources and Support

We're Here to Help

Our patient support team is happy to help answer all your questions about living with your device.

Phone: 866.484.3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central

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