Healthcare professional supporting senior patient during hospital recovery and patient care journey

Empowering patients, elevating care

ADVANTICS™ patient satisfaction solutions

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Featured Success Story

Herz- und Diabeteszentrum (HDZ)

Insights. Collaboration. Impact.

Advancing partnership for better outcomes

Hospital staff lack time for patient education and communication, leading to low patient satisfaction and high dropout rates along the care pathway.

ADVANTICS™ patient engagement solutions strengthen education and communication along the full pathway, improving clarity, confidence, and overall patient experience.

Request information about ADVANTICS™ to improve patient satisfaction

ADVANTICS™ patient satisfaction modules

The ADVANTICS™ toolbox for patient satisfaction includes both advisory services and digital platforms. They include:

Healthcare documentation and survey icon

Patient Satisfaction Survey

Discover patient opinions, habits, preferences, and needs, and prioritise improvement measures

Healthcare communication and patient engagement icon

Improved Patient Communication

Adopt effective communication measures and materials

Mobile healthcare application icon

Digital Health Apps

Improve patient education and reduce anxiety by educating patients about their therapy

Portrait of Professor Philipp Sommer, Director of Electrophysiology and Rhythmology at HDZ NRW

The welcome video of the HDZ-NRW has helped a lot to better engage with and educate patients via the app. I’ve had many patients approach me, regarding the video, saying that they already know the team and the rooms from the video. They like how friendly the team appears and to see the cleanliness of our facilities. It helps to reduce anxieties before the procedure.

Univ.-Prof. Dr. med. Philipp Sommer
Director of the Clinic for Electrophysiology/Rhythmology,
HDZ NRW Bad Oeynhausen, Germany

How ADVANTICS™ works for more patient satisfaction

Every engagement follows a structured process. Steps include:

Collaboration

  • Joint work between clinical teams, hospital management, and ADVANTICS
  • Patient-centered coordination across the care pathway

Prioritization

  • Identification of key patient experience and communication improvement areas
  • Alignment on education and engagement priorities

Implementation

  • Assessment of the patient journey and communication practices
  • Deployment of patient education and engagement solutions

Performance monitoring

  • Tracking of key KPIs (patient satisfaction, engagement, pathway adherence)
  • Regular review of patient feedback and outcomes

Scalability and robust integration

  • Integration of engagement practices into care pathways
  • Long-term adoption by hospital teams

Featured Success Story:

Digitalizing the AF Ablation Patient Journey at Herz- and Diabeteszentrum (HDZ) NRW, Germany

Challenges

  • High patient throughput and heavy demand across all staff levels, including secretarial teams.
  • Significant workload driven by the need to personally mediate individual patient concerns.
  • Recurrent patient questions and a need for a more proactive, timely and structured information sharing.

Deployed Solutions

Boston Scientific developed a custom, four-phase project plan centered on the ADVANTICS™ AFib Ablation Solution, combining strategic consulting with a dedicated digital patient engagement application.
  1. Assessment
  2. App Development
  3. Training Staff and Educating Patients
  4. Monitoring and Adjustment

Impactful Outcomes

  • Improved education before procedures
  • Reduced stress before procedures

90%

of patients felt more clarity about their procedure¹

69%

of patients felt reduced stress prior to the procedure¹

96%

of patients found the health app easy to use¹

Further reading

Examine our insightful reports to see how ADVANTICS™ solutions for patient satisfaction enhance the quality of the care experience and foster proactive long-term clinical outcomes.

More Patient Satisfaction Success Stories
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References:

1.) Figures are from HDZ NRW Hospital in Germany.

Outcomes from a real ADVANTICS™ Patient Satisfaction Solution with Digital Programme. Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Certain medical devices mentioned in this presentation may be restricted by law to sale by or on the order of a physician. Indications, contraindications, warnings and instructions for use can be found in the product labelling supplied with each device or at www.IFU-BSCI.com. Products shown for INFORMATION purposes only and may not be approved or for sale in certain countries. This material is not intended for use in France.