| FARASTAR |
EverCare |
TotalCare |
PMCare |
|---|
| Term / Coverage |
3 years |
1 – 5 years |
1 – 5 years |
| Access to technicians via phone |
✓ |
✓ |
✓ |
| 24/7 phone support during patient procedure |
✓ |
✓ |
✓ |
| 100 % coverage on parts and labour charges |
✓ |
✓ |
|
| Unlimited service repair visits |
✓ |
✓ |
|
| Standard next day shipping |
✓ |
✓ |
✓ |
| One preventative maintenance visit per year including functional and electrical saftey test (EST / STK) |
✓ |
✓ |
✓ |
| 100 % coverage on loaner equipment |
✓ |
✓ |
|
| Software updates |
✓ |
✓ |
|
| 1-business-day onsite service guarantee System Down |
✓ |
✓ |
|
| Priority designation in service repair queue |
✓ |
✓ |
|
| Upgrade mapping system module |
✓ |
|
|
| 1 FARASTAR accessory |
✓ |
✓ |
|
| 1 equipment upgrade to next-generation technology |
✓ |
|
|
