To create a higher level of care, it not only takes a change in staff practice but a change in hospital culture.
Mark Baker, Director of Cardiovascular Services at Platte Valley Medical Center in Brighton, Colorado, explains: “Patients don’t want to feel like they’re on an assembly line, so how can we take a cold, number-based process and make it personal?”
The problems associated with throughput inspired Baker to observe and implement different strategies to not only speed up the process, but make it more well-rounded.
Learn more about how to drive cardiovascular (CV) service line throughput beyond the finish line, using Mark Baker’s 5 simple strategies.
By having a script, staff members can simply plug in the varying information based on the patient. In return, giving information consistently allows the patient to feel comfortable by knowing what to expect.
Scripting can improve:
Physicians can make it work for them with personalization
Each patient has unique needs—using EMR puts it all in one place
The CV service line can mold it based on existing resources