Indicator Lights and Troubleshooting

 

Find out what the indicator lights mean on your LATITUDE Communicator.

Troubleshooting Your Communicator

For help with troubleshooting your communicator, please see pages 46-65 of the LATITUDE Patient Manual or call Patient Services at (866) 484-3268.

 

What Do the Lights Mean?

 

See the chart below for an explanation of some of the most common lights on your Communicator. For an explanation of all the lights on your Communicator, please see “Indicator Descriptions,” starting on page 39 or “Troubleshooting,” on page 46 of the LATITUDE Patient Manual.

 

What should I do if the Heart Button is flashing?

Press and release the Heart Button. The Heart Button is flashing because the communicator needs to complete a scheduled interrogation. A flashing Heart button does not indicate there is a problem with your implanted device.

What does the flashing yellow LATITUDE indicator light mean?

The LATITUDE indicator light flashes yellow briefly during the startup process and flashes yellow longer during a software upgrade.   The LATITUDE indicator light turns green after the startup process or software upgrade is complete.

 

Making Sure Your Communicator is Working

To confirm that your Communicator is operating normally, follow these simple steps:

1. Press the status button on the back of the Communicator for one second.

2. If the Communicator lights up as shown below, your last interrogation was successful. The lights will turn off automatically after two minutes.

 

 

Resources and Support

 

We're Here to Help

Our LATITUDE Patient Services team is happy to help answer all your questions about using your LATITUDE system.

Phone: 866.484.3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central

Email Us

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