Building a Structural Heart Program

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5 STEPS TO BUILDING A DESTINATION STRUCTURAL HEART CLINIC

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Josh Roberts

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An aging population. Advancements in TAVR (transcatheter aortic valve replacement) and other structural heart therapies like LAAC (left atrial appendage closure) and TMV (transcatheter mitral valve) repair and replacement. The ability to extend and enhance patients’ lives. These are just a few of the reasons you might consider creating a destination center for valvular heart disease.

The need is clear. People are living longer; causes such as high blood pressure are on the rise. More than five million Americans are diagnosed with heart valve disease each year. Yet, many patients go untreated or undertreated, partly due to the lack of available appropriate care.

Dedicated structural heart programs are sometimes expensive to start, but by following the right steps you can make your program quickly efficient and profitable. Even more important, by building a world-class heart valve clinic you can reach a broad audience of qualified patients, extending their lives and improving their health for years to come.

HERE’S HIS ADVICE:

Collaboration is a key to a smooth-running program for optimal patient care and outcomes. It is critical to pair a competent/passionate surgeon and interventional cardiologist and match them with a highly skilled, multidisciplinary team.

It’s one thing to want a destination clinic. Actually creating it takes stellar organization and a blueprint for patient care. Piedmont’s Marcus Heart Valve Center established a dedicated clinic day right from the outset. They established specific, guideline driven clinical pathways to drive quality patient care. Roberts insists on the use of checklists and a debrief after every case. And they arrived at a shared vision that everyone on the team buys into.

Patients who travel a great distance while they’re sick or in need expect—and deserve—services that make their care as comfortable as possible. At Piedmont's Marcus Heart Valve Center, nurses call patients prior to their visit to make sure they’re prepared and answer any questions they may have. Staff assist with transportation options and meet patients on the morning of their procedure, helping them navigate through the building. Piedmont has invested in cutting-edge technology to provide exceptional service.

This means meticulous metrics that alert you to trends in health complications, but also patient satisfaction surveys that measure softer goals such as quality of nursing care, communication and billing experience. At Piedmont, each physician gets a monthly scorecard; software from Tableau displays their combined data analytics. And the entire team meets for a mandatory monthly meeting to review everything from the previous four weeks.

"That's when we talk through all of the operational and quality-related items..."

Heart valve procedures require expert choreography; a team that works together and understands each other. But once you perfect the process, it’s time to review the team and figure out where you can cut down and create efficiencies. This is where your program will start to gain momentum. “Originally, we’d have three to four cath lab staff, three to four OR staff, plus anesthesia and perfusion…” Roberts recalls.

"There were so many resources in the room and a lot of them were sitting idle..."

Dedicated structural heart programs are sometimes expensive to start, but by following the right steps you can make your program efficient and profitable. Even more important, by building a world-class structural heart clinic you can reach a broad audience of qualified patients, extending their lives and improving their health for years to come.

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About Piedmont Healthcare

A private, not-for-profit organization serving nearly 2 million patients across Georgia, Piedmont is transforming healthcare, creating a destination for the best clinicians and a one-of-a-kind experience that always puts patients first. Today, more than 110 years since it was founded, Piedmont is known as a leading health system in cancer care, treatment of heart disease and organ transplantation with 7 hospitals, 19 urgent care centers, 94 physician practice locations and 1615 Piedmont Clinic members. Our 16,500 employees dedicate themselves to making a positive difference in every life we touch and our commitment doesn’t stop there. In FY 2016, Piedmont provided more than $142 million in uncompensated care and invested an additional $9.6 million in community benefit programming, in an effort to better the health and well-being of the people in the communities we serve.