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Customer Support
Boston Scientific is dedicated to offering best-in-class service to our customers through our clinically trained field sales force, our quality-focused call center and other support services.
- Customer Service
- Additional Product Information
- Latex Information
- Regulatory Approval Information
- Product Complaints Call Center
- Billing Questions
Customer Service - 888-272-1001
Boston Scientific’s call center has a long standing reputation of excellence in customer service.
Awards and Honors include:
2005 - 2008: Recognized by J.D. Power and Associates for “call center operation customer service excellence.” Boston Scientific was the first medical device company to be awarded this honor by J.D. Power.
2003 - 2008: Recipient of the NorthFace ScoreBoard Award for excellence in customer service by the Omega Management Group Corporation in the categories of Customer Service, Global Healthcare Exchange, Product/Availability/Delivery, and Shipping.
For more all the detail on Ordering and Returns, visit our Ordering and Returns Page.
Additional Product Information
If you would like to know more information regarding one of the Boston Scientific products on this site, please email us and we will have the appropriate Boston Scientific Representative contact you.
Latex Information
Latex information is contained on this website, located on each product page.
Additionally, all products that contain latex are indicated on the individual product packaging.
You can also call our Customer Service Center at 888-272-1001. The Customer Service Center has a current list of all products that contain latex and will be able to provide you with the information on any Boston Scientific product.
Regulatory Approval Information
Requests for FDA product approval can be directed to your local Boston Scientific Representative. Want us to contact you? Please email us by clicking here.
Product Complaints Call Center
Phone: 866-868-4004
Fax: 888-727-8438
Hours of Operation: 8:30am – 6:00pm (EST)
Billing Questions
For questions on an invoice or bill please call 888-272-9442 during normal business hours 8:30am-8:00pm (EST).
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