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Customer Support
Boston Scientific is dedicated to offering best-in-class service to our customers through our clinically trained field sales force, our quality-focused call center and support services.
- Ordering Products
- Additional Product Information
- Returning Products
- Product Complaints Call Center
- Billing Questions
There are multiple options available to customers for ordering Boston Scientific products.
Phone Orders
Call Customer Service at 888-272-1001 for phone orders. This toll-free number is available between the hours of 8:30 am and 11:00 pm (Eastern Time) weekdays excluding national holidays.
Fax Orders
For your convenience, Boston Scientific accepts orders by Fax. The Toll Free Fax number is 888-272-9444.
Mail Orders
Mail orders should be sent to:
Boston Scientific Corporation
Attn: Customer Service
500 Commander Shea Blvd.
Quincy, MA 02171
eOrder
Intuitive web based ordering system that allows customers to place orders online. This system also provides efficiencies with the ability to save orders, as a reference and recall for placing new orders to save time.
If you would like to try eOrder please click this link.
For eOrder FAQs please click this link.
For additional information on eOrder, email bscwebconnectinquiry@bsci.com.
Additional Product Information
If you would like to know more information regarding one of the Boston Scientific products on this site, please email us at InterventionalCardiology@BostonScientific.com and we will have the appropriate Boston Scientific Representative contact you.
Permission to return merchandise is required for all returns and may be withheld in the sole discretion of Boston Scientific. For authorization please contact the Customer Service Returns Department for a Return Goods Authorization (RGA) number at 800-862-1284.
The request for authorization must include:
- Reason for the return
- Order number, lot number, quantity
- Purchase order number, Boston Scientific invoice number, date of invoice
- A copy of the packing slip or invoice must accompany all merchandise returned to Boston Scientific
- The Returned Goods Authorization (RGA) number must be clearly marked on the shipping container. Merchandise returned without an RGA number will not be accepted or considered returned for purposes of the warranty.
- Merchandise processed in error by Boston Scientific will receive full credit if returned within 30 days of invoice date in saleable condition
- Other merchandise returned within 30 days of invoice date in saleable condition will receive full credit less a 10% Restocking Charge
- Merchandise returned past 31 days in saleable condition will receive full credit less a 30% Restocking Charge
- Material that is opened, damaged, expired or tampered with is not returnable for credit nor is product with less than six months of shelf life remaining
Products manufactured as Specials or Custom products are not returnable for credit.
Product returns should be shipped to:
Boston Scientific Corporation, Customer Service Returns Department, 500 Commander Shea Blvd., Quincy, MA 02171, 800-862-1284
Product Complaints Call Center
Phone: 800-811-3211
Fax: 800-836-4804
Email: ICardioQAComplaints@bsci.com
Hours of Operation: 7:00am – 5:00pm (CST)
For questions on an invoice or bill please call 888-272-9442 during normal business hours 8:30am-8:00pm (EST).
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